Diganta Banerjee
E-commerce & Operations Specialist | Amazon Seller Support & Transportation Program | Project & People Manager | Lean Six Sigma Green Belt | Data-Driven Problem Solver
- Role
- Transportation Specialist - Australia Relay Ops (Noc) at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Diganta Banerjee
Dynamic and results-oriented professional with 10+ years of experience driving operational excellence across e-commerce, logistics, and customer support domains. Currently contributing to Amazon\'s Australia Relay Operations, with prior success in Seller Partner Support (SPS) across NA, EU, and FE regions. Proven track record of leading high-impact projects, improving team performance, and implementing process optimizations that reduce inefficiencies and enhance the customer experience.Skilled in data analysis, cross-functional collaboration, stakeholder management, and issue resolution. Adept at working in fast-paced environments, with a commitment to continuous learning and quality improvement. Recognized for exceptional leadership at Amazon and iMerit, including scaling teams from 20 to 400+ and consistently delivering 100% quality performance.Certified Lean Six Sigma Green Belt with a strong foundation in computer applications, hardware, and networking. Passionate about operational strategy, tech-driven process improvement, and empowering teams to exceed performance goals.
Experience
Transportation Specialist - Australia Relay Ops (Noc)
Nov 2024 — Present · Hyderabad, IN
Proactively communicates with external customers, including carriers and vendors, to resolve any potential issues that impact customer experience and operational continuity.• Works collaboratively with internal teams (Fullfilment Centers, Sort Centers, Delivery Stations, and Exchange Points) to address urgent operational issues and ensure business continuity.• Work on Track n\' Trace, DBR (Daily Bridge Report), and Pending investigation on a daily basis with 100% quality, and escalate to the ATS team when required.• Analyzes data trends and generates ad hoc reports to provide insights into transportation performance and operational bottlenecks.• Uses internal tools to track shipments, escalate issues to relevant stakeholders, and provide real-time resolutions, achieving on-time delivery targets.• Implements continuous improvement measures based on data analysis and process audits, leading to a 9% reduction in delayed shipments.
Education
Punjab Technical University
Bachelor's degree, Computer and Information Sciences and Support Services
2008 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.