Diganta Baishya
Business System Analyst @TD
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WORK HISTORY
Business System Analyst @TD
Toronto, ON, CA
Serve as BSA for an initiative supporting regulatory-driven data‑sharing capabilities.• Collaborate with compliance, security, architecture, and integration teams to ensure regulatory adherence.• Author user stories, acceptance criteria, and process/data‑flow diagrams aligned with Open Banking standards.• Elicit and documented business and functional requirements for outbound APIs and consent‑based data flows.• Support Test planning and execution, defect triaging, and getting business stakeholder sign‑off• Maintain JIRA Dashboards and Confluence for multiple Releases.
EDUCATION
Computer Education in IBM Software(CEIS)
CEIS Certified Rational Software Testing
Cotton Collegiate Govt. HS School
High School
Tezpur University
M.Sc.
Shrimanta Shankar Academy
10+2
Sikkim Manipal University of Health, Medical and Technological Sciences
Post Graduate Diploma in Computer Application
Osmania University
BSc
Shankardev Sishu Niketan
Primary School
SKILLS
ABOUT DIGANTA BAISHYA
UAT Lead and Business Systems Analyst with 17 years of cross‑industry experience across Banking, Wealth Management, Telecommunications, Security, and AI. Specializes in Salesforce platforms including Financial Services Cloud, Marketing Cloud, Agentforce, and CRM Analytics. Proven ability to gather and translate business requirements, define user stories and acceptance criteria, model processes, complete UAT cycle, and partner with QA and technical teams to deliver scalable, compliant Salesforce solutions.
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