Diem Huynh
Program Manager (Client Transportation Security Administration) @Aretum
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WORK HISTORY
Program Manager (Client Transportation Security Administration) @Aretum
Serves as Program Manager for POMS, a 60+-FTE contract supporting TSA’s Enrollment Services and Vetting Programs, CIO’s Technology Services Division, and the Investigations, Referrals, & Analysis Branch • Oversees all program operations and management support (POMS) operations, which support multiple and complex TSA programs; leads risk management and mitigation; provides operating advice and assistance on administrative, management, and emerging issues; leads performance management through applied program/project metrics and analytics• Manages a budget of $7M+ annually and ensures adherence to all contract SOW requirements and deliverables• Provides program management, technical leadership, and oversight to ensure efficient and successful execution of traveler, aviation, and transportation programs and initiatives • Leads process improvement initiatives across the POMS contract, including such challenging requirements as improving case management (e.g, ticket tracking and queue management), • Closely communicates and coordinates with the COR, the program team, and multiple TSA stakeholders to meet regular and evolving technical, operational, and personnel needs• Leads hiring and staffing of all POMS personnel and interfaces with COR and others for successful offboarding, onboarding, and transition of contractor and subcontractor personnel
EDUCATION
Georgia Tech Scheller College of Business
Bachelor of Science (BS), Management
ABOUT DIEM HUYNH
Over 26 years of IT program and personnel management experience with the last 14 in support of Federal contracts. Select highlights of career include: managing development project teams, including subcontractors, to achieve objectives on time with high quality; optimizing tools and procedures to increase operational efficiency; ability to successfully negotiate scope, schedule, and staffing; and achieving great customer, vendor, and employee satisfaction (please see the recommendations on LinkedIn).
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