Diego Idelson
- Role
- Enterprise Customer Success Manager - Technical Program Manager at LivePerson
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Diego Idelson
A dynamic and strategic Senior Customer Success Manager with extensive experience…
Experience
Enterprise Customer Success Manager - Technical Program Manager
Jan 2022 — Present
Strategic Customer Success Manager: Responsible for leading strategic conversations with clients to increase utilization of LivePerson\'s products. Being the primary point of contact for the brand, I maintain long-term relationships with clients while driving retention and expansion through growing product usage. My role requires excellent communication, negotiation, and strategic thinking skills, along with a deep understanding of the customer\'s needs and market trends. Technical…
Skills
- Sql
- Testing
- Software Development Life Cycle (Sdlc)
- Test Cases
- Requirements Gathering
- Project Planning
- Requirements Analysis
- Business Analysis
- Agile Methodologies
- Management
- Functional Requirements
- Quality Assurance
- Scrum
- Program Management
- Integration
- Nuclear Medicine
- Team Leadership
- Visual Basic
- Software Documentation
- Java
- Pl/Sql
- Requirement Specifications
- Risk Management
- Test Planning
- Strategic Planning
- Software Project Management
- Perl
- Web Services
- Management Consulting
- Business Process Improvement
- Uml
- Web Applications
- Unix
- Data Analysis
- Customer Satisfaction
- Databases
- Public Speaking
- Customer Relationship Management (Crm)
- Leadership
- Microsoft Office
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