Diego F Zamora

About Diego F Zamora

Accomplished and solution-oriented professional with a proven track record of…

Experience

1. Sr IT Consultant

   New Solutions, Inc

   Sep 2023 — Present · Union, NJ, US

   Developed a comprehensive technology roadmap integrating design thinking principles; prioritized initiatives resulting in the identification of three major operational inefficiencies leading to significant process improvements across departments.• Contributed to the success of build/implement companywide strategies by supporting the technology teams in identifying technology gaps on the current operation and processes and how the change of strategy will remediate such gaps.• Prioritized over 50 product backlog items through rigorous analysis of business needs, establishing a clear roadmap that directly enhanced customer satisfaction scores by ensuring alignment with user requirements and expectations.• Developed and improved an innovative technology landscape, incorporating all requested features and meeting 100% of business expectations.

Skills

• Process Improvement
• Team Building
• Networking
• Hp
• Switches
• Disaster Recovery
• Security
• Enterprise Architecture
• Data Center
• Usmt
• IT Management
• System Administration
• Active Directory
• Xp
• Windows Server
• Mergers & Acquisitions
• Troubleshooting
• System Deployment
• Servers
• Itil
• Cisco Technologies
• Integration
• IT Operations
• Virtual Teams
• IT Service Management
• Vendor Management
• Change Management
• Microsoft Exchange
• IT Outsourcing
• Virtualization
• Firewalls
• Scom
• Team Management
• Cross-Functional Team Leadership
• Offshore Project Management
• Mergers
• Microsoft Technologies
• Operating Systems
• Project Planning
• Sccm