Diego Rodriguez

About Diego Rodriguez

I am an accomplished technology operations professional with over 15 years of experience, including system administration, team mentoring and leadership, user provisioning, software deployment, technical project management, and end-user support.I am most passionate about building innovative and modern IT solutions that maximize efficiency, automation, self-service, and workforce security. I believe IT teams should go beyond the reactive break-fix mentality to instead create scalable, collaborative, and solution-based technology experiences for employees. As a person and a leader, I strive to promote a psychologically safe work environment that enable people to fail, grow, and bring their full, authentic selves to work.I have expert-level knowledge in Windows, Mac OS, Slack, 1Password, Zoom, Jamf, Google Workspace, Microsoft 365, and Monday.com and operational knowledge in Okta, Jira, Confluence, Adobe Creative Cloud, Greenhouse, Namely, Concur, and Hubspot.“Technology is nothing. What’s important is that you have a faith in people, that they’re basically good and smart, and if you give them tools, they’ll do wonderful things with them.”— Steve Jobs, The Rolling Stone Interview 1994

Experience

1. Senior IT Specialist

   Bitly

   Jan 2024 — Present

   Realize employee change requests for Atlassian Jira and Confluence-Identify end user support patterns and increase team productivity by automating repeat tasks and document implemented solutions-Support employee on- & offboarding from time to time-Monitor employee Helpdesk queue and assist team members in resolving prioritized requests-Manage Help Desk tickets in a timely manner with a high level of prioritization-Follow-up with customers to ensure issues are resolved-Maintain user profiles in multiple tools and prepare the onboarding of new resources -Audit web applications for proper licenses and contract utilization on a regular basis -Generate audit reports-Document customer interactions-Run diagnostics to resolve customer reported issues-Escalate issues to the next Tier when necessary-Install, make changes and repair computer hardware and software-Remotely monitor systems and proactively troubleshoot endpoints with out of date security patches or antivirus definitions

Education

• University of North Carolina at Greensboro

  BFA, Design

  2002 — 2007

Skills

• Windows Xp
• Ipad Development
• Ilife
• Computer Repair
• Digital Photography
• Cascading Style Sheets (Css)
• Image Manipulation
• Adobe Creative Suite
• Apple Aperture
• Apple Certified
• Customer Service
• Os X
• Mac Os X
• Multimedia
• Technical Support
• Iphone Support
• Advertising
• Iphoto
• Iwork
• Itunes
• Mac Os
• Computer Hardware Troubleshooting
• Troubleshooting
• Indesign
• Graphics
• Apple Certified Technician
• Microsoft Office
• Iphone
• Aperture
• Xp
• Ipod
• Video Editing
• Ipad
• Videoconferencing
• Dreamweaver
• Mac Os X Server
• Css
• Keynote
• Time Sensitive Troubleshooting
• Apple Remote Desktop