Diego Fernandez
Service Representative at Kaiser Permanente | B.S. Public Health, Concentration in Health Services Administration
- Role
- Service Representative at Kaiser Permanente
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Diego Fernandez
Thank you in advanced for your time! I am a proud second-generation Filipino American…
Experience
Service Representative
Nov 2021 — Present · San Jose, CA, US
Handle over 100 calls daily concerning appointing, messaging, and advising requests attentively while navigating a computer-based, phone-integrated service application meticulously• Facilitate communications between Kaiser Foundation Health Plan members and clinicians through drafting concise and structured messages as well as actively listening to identify priority transfers• Assist emergency physicians with appointment scheduling and crucial documentation while speaking to patients complaining of emergent symptoms in a fast-paced setting
Education
Saint Joseph Notre Dame High School
High School Diploma
San Jose State University
Bachelor of Science - BS
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