Diego Rota
Customer Services Director @Endress Hauser Italia S.P.A
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WORK HISTORY
Customer Services Director @Endress Hauser Italia S.P.A
Cernusco sul Naviglio - Milano, IT
ABOUT DIEGO ROTA
With over 20 years of experience in Customer Service Management, I am dedicated to leading and inspiring teams to deliver outstanding support and services. Currently, I oversee a dynamic division of over 120 professionals, driving performance across net sales, P&L, and quality targets. Key Responsibilities: • Leadership and supervision of 6 middle managers to ensure seamless operations. • Strategic investment planning and organizational development. • Continuous improvement of internal processes. • Monitoring the customer experience and driving customer success journeys. • Implementation of the value optimization process, focused on enhancing customer adoption of our products and services, thereby maximizing the overall value delivered. Notable Achievements: • Transitioned the service business from a reactive to a proactive model by introducing value-added service products and securing key contracts. • Expanded the existing structure and established a robust Service Partner network
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