Diego Manrique
Technology Consulting | Strategic Business Manager @ TCS | MBA
- Role
- Strategic Business Manager at Tata Consultancy Services
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Diego Manrique
I am a Strategic Business Manager with over 12 years of experience leading high-stakes…
Experience
Strategic Business Manager
Aug 2022 — Present · Pittsburgh, PA, US
Program Turnaround and Client Retention: Turned around a failing ad-hoc Salesforce project. Restructured the scope, realigned cross-functional delivery across 15 global team members, and avoided penalties or cancellation. Delivered new scope on time under severe budget and morale constraints.• Business Intelligence and Process Automation: Delivered a scalable web-based BI tool replacing manual spreadsheet reports. Reduced report creation time by 5–8 hours per user weekly, eliminated data inconsistencies, and drove adoption across 30+ users, with international teams initiating replication efforts.• Agile Delivery and Performance: Improved sprint velocity by 5% per iteration by streamlining ceremonies, introducing targeted team adjustments, and setting clear sprint scopes—earning client recognition and having processes replicated across multiple external teams.• Team Coaching and Quality Assurance: Onboarded and coached new team members, redesigned task distribution and validation processes, and reduced defects through structured QA practices—strengthening delivery quality and reducing internal friction between roles.
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