Diego G. Maldonado

Client Services Coordinator @CheckSammy

Addison, TX, US

Coordinated high-priority projects by working closely with cross-functional teams and external partners, optimizing resource allocation and aligning efforts to meet tight deadlines and ensure seamless execution Developed and maintained communication protocols between internal departments and external vendors to minimize project delays and enhance service delivery, improving overall client satisfaction. Analyzed CRM data to identify trends and opportunities for client engagement, crafting targeted follow-up strategies to nurture client relationships and improve engagement. Collaborated with the Vendor Relations, Sales, and Payments teams to streamline workflows and ensure alignment on project goals and client expectations. Monitored project timelines, followed up on action items, and ensured that all customer deliverables were met according to agreed-upon deadlines and service standards. Implemented improved data accuracy practices within the CRM system by regularly updating client information, monitoring active opportunities, and maintaining records of client communications and meetings. Played a key role in identifying gaps in business processes and developing solutions to enhance account health, tracking KPIs, and contributing to strategies that align with organizational growth targets. Cultivated strong relationships with clients and vendors by actively gathering feedback, ensuring clear communication, and addressing concerns promptly to enhance service quality and client satisfaction.

The University of Texas at Austin - Red McCombs School of Business

Minor

Donghua University

The Chinese Economy, International Marketing, and Chinese Language

The University of Texas at Austin

BDP Certificate

The University of Texas at Austin - College of Liberal Arts

Minor

The University of Texas at Austin - College of Liberal Arts

Bachelor's degree