Diego Isaac Egido
Production Support Lead @Fispan
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WORK HISTORY
Production Support Lead @Fispan
Vancouver, BC, CA
This Promotion entails that I have now transitioned to a Managerial role- AI-Driven Efficiency: Integrating AI Tools to automate Incident Management Processes, Eliminate manual tasks, and improve overall team efficiency- Proactively monitor and resolve platform incidents, while ensuring clear and consistent communication with Bank partners- Define team objectives and mentor Production Support Agents to foster a culture of learning, quality service, and continuous improvement- Lead the development of diagnostic tools and automation to increase efficiency and reduce manual effort- Partner with engineering and product teams to enhance documentation and align support functions with business goals.
EDUCATION
University of Santo Tomas
Bachelor of Science, Information Systems
ABOUT DIEGO ISAAC EGIDO
10 years experience in the Fintech Industry || Incident Management || Escalation Support || SaaS || ERPs || Treasury Management Systems || ITIL || Release Management
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