Diego Deloya
IT Support Analyst | Security+ | Azure | Citrix
- Role
- IT Support Analyst at Safebox Llc
- Location
- Visalia-Hanford, US
- LinkedIn followers
- 500 followers
About Diego Deloya
IT professional serving as onsite IT lead across 8 facilities, managing multi-site…
Experience
IT Support Analyst
Dec 2024 — Present · Visalia, CA, US
IT Technician - SafeBox (Supporting Sunkist)User Account Management: Administered user accounts for Sunkist employees, including password resets, account unlocks, and user access requests. Managed onboarding and offboarding processes by creating and disabling accounts, configuring system access, and reclaiming assets such as software licenses, computers, and mobile devices.Hardware Support: Diagnosed and repaired hardware issues across Sunkist’s workstations, laptops, and peripherals. Configured, deployed, and replaced PCs, ensuring compliance with company standards. Assisted with printer setup and troubleshooting, resolving connectivity and functionality problems.Software Installation & Maintenance: Installed, configured, and updated standard and specialized software applications for Sunkist staff. Ensured proper licensing and functionality while supporting software-related inquiries.Email Support: Resolved email configuration and access issues, including spam management and email system optimization to enhance communication efficiency for Sunkist employees.Help Desk Support: Provided Tier 1 and Tier 2 technical support to Sunkist end-users, addressing inquiries related to system performance, general IT usage, and application navigation. Acted as the first point of contact for IT-related incidents, ensuring quick resolution or escalation as needed.Security and Compliance: Conducted monthly account verification to ensure proper access control and compliance for Sunkist systems. Performed virus and malware removal to maintain system integrity and security.
Education
College of the Sequoias
Associate of Science - AS, Computer Systems Networking and Telecommunications
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