Diego Carpio-Fuchtner
Implementation Project Manager @Planisware
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WORK HISTORY
Implementation Project Manager @Planisware
EDUCATION
Northern Virginia Community College
Associate of Science - AS, Computer Science
ABOUT DIEGO CARPIO-FUCHTNER
PMP Certified Project Manager with 10 Years of Experience: • Led successful CRM implementations that improved user adoption and streamlined processes. • Oversaw automation projects, increasing efficiency and reducing operational costs. • Managed portfolio management tool implementations, enhancing project visibility and resource allocation. • Directed website transformation initiatives for internal and external clients, improving user experience and engagement. • Managed a government customer service program for a SaaS company, achieving 90%+ satisfaction rates. • Established a Project Management Office (PMO), standardizing processes and improving project delivery. • Developed Standard Operating Procedures (SOPs) and procedure manuals to ensure operational consistency. • Created reports and interactive dashboards, enabling data-driven decision-making across teams. • Implemented OKRs and KPIs, aligning team objectives with organizational goals to drive performance.
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