Diego Garcia
MBA | Product Manager | Solutions finder | UCaaS expert | Digital customer experience | Digital ecosystem | AI enthusiast
- Role
- Digital Product Manager Ecare & Self-care at Millicom (Tigo)
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Diego Garcia
Digital Product Manager (MBA) with more than a decade of experience leading customer…
Experience
Digital Product Manager Ecare & Self-care
Nov 2019 — Present · Miami, FL, US
My primary goal has been to reduce the cost-to-serve and cost-to-sale, which directly impacts the company\'s profit and loss (P&L) statement. As a Digital Product Manager responsible for eCare and SelfCare products, I have been instrumental in driving the overall success and growth of a portfolio of digital solutions, focused on optimizing customer service and self-service experiences in the Latin America (Latam) region. In collaboration with various business units, including Customer Service, Sales, Digital, and Marketing teams, I have ensured that our strategies align with the Digital First approach. Central to our efforts is the efficient reuse of components within our architecture and digital ecosystems, including the Mi Tigo App, ChatBot, Assisted digital interactions, and Help Center. This approach has served as a foundation for the scalable and cost-effective development of solutions across both digital and traditional customer service channels, all while fostering a sustainable business model that ensures the efficient delivery of value.
Education
Universidad EAFIT
Master of Business Administration - MBA
2018 — 2021
Universidad Nacional de Colombia
Diseñador Industrial
2006 — 2012
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