Diedre Davis-Backer
Customer Success Manager @AppCard, Inc.
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WORK HISTORY
Customer Success Manager @AppCard, Inc.
New York, NY, US
Build strategic relationships with multiple strategic clients simultaneously to deliver a variety of industry benchmarks based on client growth and retention goals with a minimum of 30% adaptation rates by all customers. • Deliver high client satisfaction by consistently meeting and exceeding identified goals. • Monitor usage and product adaptation to deliver coaching and training to improve usage to leverage data insights. • Identify growth and expansion opportunities for existing clients.
EDUCATION
University of Guyana
Bachelors Degree, International Relations
Australian Institute of Business
Master of Business Administration (MBA)
Institute of Professional Financial Managers
Diploma, Human Resource Management
University of Guyana
Diploma of Education, Psychology
ABOUT DIEDRE DAVIS-BACKER
At AppCard, Inc, my role as a Customer Success Manager revolves around cultivating…
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