Diedra Shackleford
Member Services Advocate @TTEC
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WORK HISTORY
Member Services Advocate @TTEC
Houston, TX, US
On a typical day, I provide full lifecycle customer service where I accept inbound calls or might be calling out to provide follow up on a concern. Maintain customer accounts and information. Respond to customer inquiries with compassion and actively listen and support the best solution in an efficient manner. Resolve customer technical issues with patience and understanding. Identify additional needs customers may have and help them to upgrade products or services.
SKILLS
ABOUT DIEDRA SHACKLEFORD
Work for TTEC as well as currently service for several different entities to include TXU…
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