Didiar Esau Padilla

About Didiar Esau Padilla

Business-centric bilingual IT Leader and entrepreneur with a client-first approach, focused on delivering exceptional customer experience and business outcomes through strategic operations leadership spanning a broad range of business and technology domains. More than 25 years tenure in the retail, and financial services industry has afforded me extensive experience building business, ladership and technology partnerships, delivering solutions on behalf of our clients and managing risk across Enterprises. My leadership style is rooted in cultivating and empowering talent, motivating our teams to think and act like business owners, and always keeping the client experience at the forefront of everything we do. Couple this with a high degree of critical thinking, problem solving and a strong focus on optimizing efficiency and increasing productivity, and you have a formula for delivering an unparalleled end-to-end business service and operating model. Highly decorated U.S. Army combat veteran recognized for unmatched discipline, resilience and strategic acumen. HITEC Top 100 Most Influential Hispanic in Technology. My experience and family background has also allowed me to create our family business “Honor and Grace Cleaning Services” where we view facility maintenance as more than just a checklist. It is our mission to provide quality services to our customers where precision and excellence are the standard in the DFW area.

Experience

1. Director of Operations

   OurCalling

   Oct 2025 — Present · Dallas, TX, US

   As a Strategic Operations Leader, I bridge the gap between high-level vision and on-the-ground execution. My career has been defined by managing complex, large-scale infrastructure and technology projects where efficiency isn\'t just a goal—it’s a requirement-Strategic Operations Leader with extensive project management experience managing large-scale infrastructure, technology and community development projects-Proven expert in vendor negotiation and contract management, delivering over $339K in cost savings (in 3 months) while maintaining high service standards-Skilled at coordinating complex logistics, safety protocols, and diverse teams to ensure mission success and operational efficiency-Infrastructure & Cost Control: Designed and executed technology, electrical, and water infrastructure for a 500-home community; cut technology delivery costs by 50%($57K) and negotiated utility rates 20% below initial bids-Project Management: Directed general contractors and vendors to ensure on-time delivery; eliminated underperforming vendors and renegotiated contracts to realize $82K in savings-Strategic Security: designed an alternate 24-hour hybrid security solution (AI/Officer) with specialized protocols for vulnerable populations, reducing long-term contract costs by $100K-Leadership Strategy: Secured $10K+ monthly in nonprofit donations for resident services and managed volunteer teams for facility staging, inventory, and site safety-Realigned staff structures and managed a diverse workforce of professionals and live-in mentors; eliminated non-critical roles to save $100K in annual overhead.Financial Stewardship: Managed debt-free operational budgets funded through private donations, corporate partnerships, and benefit allocations.

Education

• University of Maryland, Europe

  Bachelor of Business Administration (BBA)

  1992 — 1994

• Central Texas College

  Business Administration and Management, General

  1995 — 1998

• Amberton University

  Computer/Information Technology Administration and Management

  2000 — 2003

Skills

• Data Warehousing
• Mom 2005
• Udp
• Ftp
• Pos
• Networking
• Remedy Ticketing System
• Vsat
• Unix
• Windows Server
• Ccna
• Cisco Routing & Switching
• Aperture
• Ibm as/400
• Servers
• Itil
• Tcp/Ip
• Ccda
• Dns
• Eigrp
• Cisco Routers
• Solarwinds
• Hp Openview
• Css
• Unicenter Tng
• Switches
• Management
• Data Analysis
• Netqos
• Incident Management
• Bmc Patrol
• Databases
• Ca Unicenter Nsm
• Unicenter Service Desk
• Satellite
• Vpn
• Checkpoint
• Sharepoint
• Alarmpoint
• Cisco Firewall Security