Dua Didi Ruman
Operations & Client Success Professional | Executive Support | Healthcare | Medical Sales & Account Management
- Role
- Operations Manager at Ruman & Associates, Ltd.
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Dua Didi Ruman
Operations and client-focused professional with 10+ years of experience supporting leadership, managing client relationships, and driving business growth across healthcare, medical device, and regulated environments. Background includes executive support, account management, and pharmaceutical sales. Known for strong communication, organization, and ability to build trust with stakeholders.
Experience
Operations Manager
Jan 2025 — Present
Lead day-to-day operations across client onboarding, contracts, administration, and internal workflowsStreamlined processes and implemented KPIs, reducing client response times by 30%Led post-tax-season operational restructuring to improve delivery consistency and workload balance
Education
University of Illinois Urbana-Champaign
Master's degree, Business Administration, Management and Operations
University of Illinois Chicago
Bachelor of Science - BS, Psychology
University of Illinois Urbana-Champaign
Master of Science, Business Administration and Management, General
University of Illinois Chicago
Bachelor of Science, PSYCHOLOGY
University of Illinois Urbana-Champaign
Masters, Business Administration, Management and Operations
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