Didem Eliacik

Global Customer Planning & Engagement Manager @Hill's Pet Nutrition

Overland Park, KS, US

Lead, mentor, and support a team of demand planners, establishing performance goals, providing necessary resources, and fostering a culture of learning and continuous improvement.• Oversee demand planning systems, procedures, and training initiatives, defining and implementing improvement projects aimed at best-in-class standards.• Build alignment across demand planning, and customer engagement functions to create a consistent workflow.• Facilitate effective communication to the executive team and key stakeholders regarding key supply chain topics.• Lead global and regional demand planning activities, customer engagement initiatives, and Order to Invoice processes to meet customer demand and maximize regional turnover.• Lead sales forecasting within regions, report accuracy rates, and on shelf availability • Implement timely corrective actions and contribute to the strategic development and deployment of demand planning initiatives• Address bottlenecks, coordinate escalations globally, and manage demand planning adjustments associated with new product introductions and legacy model phase-out

Orta Doğu Teknik Üniversitesi / Middle East Technical University

Bachelor of Arts - BA