James Dickson

About James Dickson

Agile Product Owner with a demonstrated results in managing complex IT projects and helping businesses leverage technology to drive improved client delivery, service quality, and profitability. Strong background serving as Product Owner and Scrum Master, drawing upon a deep understanding of cross-functional business practices and real-world delivery issues, as well as multiple current IT certifications. Effective change agent with the ability to assess internal business unit needs, translate them into crystal-clear requirements, and influence teams in selecting/deploying highly effective technical solutions.Areas of expertise include:• SDLC, Agile/Scrum & Waterfall Methodology• Cross-Functional Project Management• Technology Integration & Administration• Sprint Planning, Product Ownership & Backlog Grooming• Data Analysis, Migration, Quality & Management• Continuous Process Improvement & Automation• Cross-Functional Collaboration• System Selection, Evaluation & Technical Support• KPIs, Metrics & Business Intelligence• Technical Policy & Procedure Development• Business Case Analysis & Development• Report, Form & Tool Development• Vendor Management• Cloud Applications / AWS PlatformIndustry background includes extensive work within high-volume data management environments (e.g. Insurance, Banking, Financial Services) requiring extreme data accuracy, complex migrations/integrations, and 24x7x365 availability to employees around the globe.An avid networker, I welcome all appropriate conversations at j••••••••@gmail.com!

Experience

1. Product Owner Iii

   Liberty Mutual Insurance

   Jul 2022 — Present

   Product Portfolio Management: Report directly to the company\'s Director, Strategic Projects and manage a portfolio of projects/products related to the company\'s Global Treasury systems—including Payment Hub and Liberty Mutual\'s new OneGL SAP Treasury, Accounts Payable, and Fixed Asset systems used by over 500 internal employees worldwide. Team Leadership: Manage a team of five solution engineers on a dotted-line basis—working in an agile delivery environment, guiding them in translating Global Treasury leadership vision into strategy, and pursing attainment of KPIs tied directly to business objectives. Stakeholder Relations & Communications: Collaborate extensively with Treasury executives and other key stakeholders to define/prioritize the product backlog, set clear quality standards for delivery, create product roadmaps, align cross-departmental efforts, and drive improved scalability, compliance, and performance for all assigned products and platforms. ERP System Implementation & Migration: Establish and manage support processes for Global SAP deployments, including currently work on a key system migration effort for GRM SAP using Lemongrass—on track for completion in early 2023. Process Improvement & Optimization: Drive continuous efforts to improve the performance of both internal applications and customer-facing platforms, generating dramatic enhancements over 90 days that include reducing lead time by 48%, cycle times by 20%, and reaction time by 72%. Additionally have reduced \"blocked\" and \"actively worked\" inventory by 50% and implemented a new workflow to verify that the new solutions implemented successfully resolved the targeted issues in question.

Education

• University of Washington

  BA, Economics

  2000

Skills

• Risk Management
• Customer Experience
• Commercial Insurance
• Property & Casualty Insurance
• Scrum Master
• Product Launch
• Workflow Management
• Customer Service
• Agile & Waterfall Methodologies
• Casualty
• Business Analysis
• Umbrella Insurance
• Lean Process Improvement
• Technology Integration and Administration
• Jira
• Technology Roadmapping
• Scrum
• Agile Methodologies
• Claims Management
• Requirements Gathering
• Insurance
• Agile Project Management
• Product Development
• Data Migration
• Usability Testing
• Continuous Improvement
• Legal Liability
• Data Analysis
• Commercial Lines
• Cross-Functional Collaborations
• Documentation
• Liability
• Stakeholder Management
• Automation
• Business Process Improvement
• Underwriting
• Cross-Functional Team Leadership
• User Experience
• Data Integration
• Requirements Analysis