Dan Dickinson
Toc Duty Manager @Procode
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WORK HISTORY
Toc Duty Manager @Procode
SKILLS
ABOUT DAN DICKINSON
A dynamic IT operations manager, ITIL certified, with proven leadership skills in managing and developing teams within high-volume Service Desk environments, network operations centres, and IT operations teams. Extensive experience in designing, implementing, and continually improving service management practices, including major incident, problem management, access control, IT continuity and change enablement.A confident communicator, adept at engaging with technical and business stakeholders at all organisational levels, with a history of creating effective business-wide communications. Experienced in business continuity and disaster recovery. Strong technical and problem-solving background in service desk and application support. Administrator-level trained in Service Now ITSM tool with over ten years experience of incident management and reporting.
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