Dick
Doctoral Student | Product and Technology (SAAS) | Resolving Complex Issues for Global Customers | AWS Certified | MBA
- Role
- Senior Technical Account Manager at Zenoti
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Dick
Experienced leader with over 9 years of expertise in SAAS and on-premises hardware…
Experience
Senior Technical Account Manager
May 2021 — Present · Dallas-Fort Worth, TX, US
Technical Account Manager responsible for supporting Zenoti customers in their day-to-day business operations. This includes providing transaction-based product support, resolving issues, managing accounts, delivering training, and ensuring the stability of accounts after go-live. I serve as the primary point of contact for premium customer accounts, collaborating with corporate teams to swiftly and effectively address challenges and tailor solutions to optimize customer workflows.One of my key responsibilities has been acting as a liaison between support, services, customer success, and product teams worldwide, working together to resolve technical issues and meet customer needs. I have successfully coordinated issue reviews, managed product enhancement requests, and facilitated various post-go-live activities, all with the aim of ensuring customer satisfaction and success.I have developed expertise in the Zenoti platform and products, allowing me to become a trusted subject matter expert. This expertise, coupled with my logical and analytical thinking, enables me to effectively manage complex customer issues within cross-functional teams.I pride myself on maintaining excellent verbal and written communication skills, enabling me to engage with customers and internal stakeholders with clarity and professionalism. Additionally, my familiarity with APIs, SQL, cloud computing, eCommerce solutions, and other SaaS platforms has been instrumental in meeting technical requirements.While my experience spans various industries, including customer service, retail, spa, salon, medical spa, and fitness, my primary focus has always been on enterprise-level client-facing work. I am driven by a strong work ethic, self-sufficiency, and organizational skills, empowering me to lead efforts in managing intricate customer issues, requests, and escalations within cross-functional teams.
Education
University of Phoenix
Master of Business Administration - MBA, Business Administration, Management and Operations
2017 — 2018
University of Phoenix
Doctor of Business Administration , Computer and Information Systems Security/Information Assurance
Sacred Heart college Bamenda
High School Diploma
2005 — 2010
University of Wisconsin-Whitewater
Supply Chain management and Accounting.
2010 — 2015
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