Dibyendu Poddar

About Dibyendu Poddar

Rich and insightful experience of 18 years in the IT Industry. A keen strategist, planner and implementer with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of the operations and improved business performance. Demonstrated abilities in IT Project Management, Service Management and Service Delivery.Manage support teams to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines in Global contractSet team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersExpertise in spearheading numerous IT projects and Transitions, Provided exceptional operational services to the business. Manage senior stakeholder globally with Customer and Partners community. Establish key relationships cross-functionally and with regional peers, operations, partner management, product management and leverage growth opportunities.Lead Accenture upsell campaigns from conception, planning, execution, launch and post-launch analysis.Experience incorporates Business Relationship Management, Process Design, Business Continuity Planning, Budgeting/Forecasting and Vendor management and People Management Possess interpersonal communication and organizational skills with demonstrated abilities in Team management and Stakeholders relationship management.Experienced in setting up IT Operations and service management right from the scratch involving recruitment, training and deployment of resources.Some of the critical Projects delivered are Technical Refresh, Setup Service management processes and functions – Incident management, Change management, Release management, Configuration management, Service Desk.

Experience

1. Infra Managed Service Associate Director

   Accenture in India

   Jun 2025 — Present

Education

• Visvesvaraya Technological University

  BE

Skills

• Project Management
• Transition Management
• Project Planning
• Training
• Outsourcing
• Business Process
• Operations Management
• Quality Management
• Itil
• Business Process Improvement
• Six Sigma
• Team Leadership
• Process Management
• Program Management
• Vendor Management
• IT Service Management
• Change Management
• Team Management
• Service Delivery
• Process Engineering
• Process Improvement
• Management
• Bpo