Dibya Roshni Das Nanda

About Dibya Roshni Das Nanda

MBA graduate with 4+ years of experience across operations management, customer success, and digital marketing. I have worked in operations, HR coordination, and customer relationship roles, building strong expertise in stakeholder communication, process optimization, and service excellence.Currently working as an Amazon Ads Consultant, where I manage Sponsored Ads campaigns including Sponsored Products, Sponsored Brands, and Sponsored Display. My work involves keyword research, campaign optimization, performance analysis, and supporting sellers to improve ROI and marketplace growth.In my previous roles, I achieved a 100% quality score in customer service and successfully reduced client escalations by 80% through proactive issue resolution and account management.I am passionate about the growing e-commerce ecosystem and looking for opportunities in marketplace operations, performance marketing, or seller success roles where I can contribute to business growth through data-driven insights and customer-centric strategies.

Experience

1. Amazon Ads Consultant

   Grassroots Solutions & Services Pvt Ltd

   Sep 2025 — Present · Bengaluru, IN

   Amazon Ads Consultant Managing Amazon Sponsored Ads campaigns including Sponsored Products, Sponsored Brands, and Sponsored Display to improve product visibility and salesConducting keyword research, bid optimization, and campaign structuring to enhance targeting and campaign performance.Optimizing product listings with relevant keywords to improve organic ranking and advertising effectiveness.Monitoring key metrics such as ACOS, CTR, CPC, impressions, and conversion rates to track campaign performance.Handling irate sellers, resolving campaign-related concerns, and while maintaining client satisfaction.

Education

• Venkateswar English Medium School Unit -4 BBSR

  DSBM, BJB Autonomous Collage

• Kendriya Vidyalaya

  High School, Accounting and Finance

  2011 — 2013

• B.J.B. Autonomous College Affiliated to Utkal University, BBSR, Khurda

  Master of Business Administration, Finance & HR

  2016 — 2018

• BJB AUTONOMOUS COLLAGE BBSR

  Master of Business Administration - MBA

• Manipal Academy of Higher Education

  PostGraduation in Diploma of General insurance, General Insurance

• DAV School of Business Management, Unit-8, BBSR

  Bachelor of Business Administration - BBA, Accounting and Finance

  2013 — 2016

Skills

• Microsoft Powerpoint
• Microsoft Excel
• Leadership
• Singing
• Customer Service
• Public Speaking
• Strategic Planning
• Dance
• Management
• Microsoft Word
• Research
• Project Management