Dibin B Paul
Consultant - Deloitte
- Role
- Dc Consultant at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dibin B Paul
I am a results-oriented ITSM and customer experience and Technical Support Team Lead with…
Experience
Dc Consultant
Apr 2024 — Present · Bengaluru, IN
Heading a team of 35 members. Client Handeling and Daily reproting.Completed end to end Service Desk tranistion of project to Offshore.Extensive knowledge on Service Now and AWS reporting.Built quality framework and implemented.Working on continous improvement of project.Built scheduling and monthly stack and implemented.Identifying area of Automation and implemented.SLA and KPI Management.Creating and presenting daily, weekly, and monthly decks to the client.Deriving data insights for Service Desk RFP’s
Education
St. Vincent Palloti College of Engineering and Technology, Warha Road
Bachelor’s Degree
2008 — 2013
St. Joseph Convent High School, Kamptee
High School
2001 — 2006
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