Dibakar Seal

About Dibakar Seal

Strategic planning that leverage customer service programs to deliver highly profitable…

Experience

1. Project Manager

   Wipro

   Jun 2022 — Present · Kolkata, IN

   Managing multiple teams consisting of professionals in Medical Device Regulatory Reporting Coding Managing team of 350+ Associates, SMEs and Team Leads Managing and monitoring Queues on an hourly and daily basis Making sure that Business goals & SLA requirements are met every day Managing resources efficiently including escalations Preparing and delivering Development Plans on a monthly basis (Goal Setting), Adhering to Management Operating System and attending escalation calls Creation of MI reports for the team and the department which includes Daily Dashboard & MBR decks Conducting daily devotions for the team and department for better understanding of the business objectives Motivating team members to perform better through contests. Resolving team members’ queries and issues from time to time, Organizing team and department outings Design and Execute Contests for better results Identify, Encourage and delegate responsibilities to team members to improve knowledge and ready themselves for any opportunities and improve visibility Manage Leaves and Attrition Attend Dashboard Calls with Client and provide Updates and inputs for Business Decisions Mentor Management Trainees Working towards mapping client’s requirements & providing best solutions for evaluating & defining scope of projects Administering the entire gamut of business planning, driving strategic initiatives and financial planning & analysis Steering efforts for large client engagements, account growth & customer facing program as per their strategies Devising & implementing quality strategies/plans in order to achieve the corporate goals Executing the techniques in bringing efficiency in operations for improving quality standards and achieving maximum cost savings Preparing business reports to track KPIs and weekly/fortnightly/monthly presentations and presenting the same to senior management

Education

• IISWBM; Kolkata

  Master of Business Administration (M.B.A.), Marketing

  2000 — 2003

• St. Josephs's College

  High School Equivalence Certificate Program

  1980 — 1993

• B.I.T.; Mesra, Ranchi

  M.Sc. (Biomedical instrumentation), Medical Instrumentation

  1997 — 1999

• Bidhannagar Government College

  Bachelor of Science (B.Sc.), Physics

  1993 — 1996

Skills

• Microsoft Word
• Medical Devices
• Public Speaking
• Capital Equipment
• Team Management
• Management
• Strategic Planning
• Revenue Analysis
• Outlook
• Html
• Team Ledership
• English
• Windows
• Revenue & Profit Growth
• Budgets
• Customer Service
• Research
• Microsoft Office
• Sales
• People Management
• Teaching
• Healthcare
• Business Development
• Powerpoint
• Microsoft Excel
• Photoshop
• Revenue Growth Generation
• New Business Development