Dianne Robbins
AI Systems Reasoning Strategist | Keeping the Human in AI
- Role
- Customer Experience Consultant Carmax at CarMax
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Dianne Robbins
AI has changed how content is created, and it has changed how audiences decide who to trust. When the tool shapes structure and tone, the part that reflects the creator\'s thinking becomes harder to recognize.This work focuses on staying recognizable and trusted while using AI. The approach starts with understanding what\'s working, what\'s not, and why—not by jumping into solutions, but by asking- What counts as original when AI can generate polished content on demand- How does authority hold up when the thinking behind it is harder to see- What makes an audience stay loyal when sameness becomes effortless?The impact isn\'t only creative. AI also changes how audiences decide who to hire, follow, or buy from. When the way you think disappears, so does the reason people choose you over anyone else.Every week: new blog posts, YouTube videos, and exclusive Substack essays—not about tool selection or prompt tactics, but the deeper questions around voice, trust, and what your content is actually doing for your business.Keeping the human in AI.
Experience
Customer Experience Consultant Carmax
Jan 2019 — Present
Deliver a smooth, customer-focused car buying experience entirely through remote sales. Specialize in appraisals, financing, and personalized consultation to help customers make informed decisions with confidence. Consistently recognized for top performance in customer satisfaction and sales results. Mentor team members to strengthen consultative communication and service quality. Proficient in Salesforce, Microsoft Teams, and Office for managing sales processes and customer follow-ups efficiently.
Education
University of Nevada-Las Vegas
Bachelor of Science (BS), Hotel/Motel Administration/Management
1992 — 1997
Skills
- Hootsuite
- Outlook
- Visual Merchandising
- Contract Negotiation
- Wordpress
- Marketing
- Microsoft Word
- Team Leadership
- Microsoft Office
- Sales
- Business Development
- Retail
- Leadership
- Customer Satisfaction
- Sales Management
- Communication
- Strategic Planning
- Real Estate
- Negotiation
- Time Management
- Forecasting
- Inventory Management
- Real Estate Transactions
- Inventory Control
- Coaching
- Business-to-Business (B2b)
- Recruiting
- Customer Service
- Data Entry
- Marketing Strategy
- Social Media
- Public Speaking
- Powerpoint
- Microsoft Excel
- Public Relations
- Team Building
- Management
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