Dianne Mishra

About Dianne Mishra

Technical Skills • Salesforce Administrator (Certified)- Flow automation…

Experience

1. Salesforce Administrator

   Restaurant365

   May 2022 — Present

   Salesforce Administrator for SaaS B2B company working on an agile RevOps team, in partnership with the Enterprise Systems team, to create and build customized, scalable business solutions utilizing the Salesforce platform. Design and build custom solutions in Salesforce, skillfully leveraging declarative tools like Flow automation and custom objects to enhance system functionality and optimize business processes. Perform full-cycle business analysis for Salesforce projects for Marketing, Sales, and Customer Success teams, leveraging stakeholder interviews, as-is and to-be process analysis, and user story creation to lead process improvements and skillfully manage project timelines, acceptance testing, and user acceptance testing (UAT) to ensure successful project delivery.

Education

• Florida State University

  Masters in Social Work, Clinical

• University of Michigan

  BA, Major: Psychology Minor: Anthropology

• Trailhead by Salesforce

  Salesforce Administrator and Business Analyst

Skills

• Non-Profits
• Public Relations
• Event Planning
• Grant Writing
• Event Management
• Program Development
• Program Management
• Social Media
• International Development
• Volunteer Management
• Public Speaking
• Community Outreach
• Teaching
• Youth Development
• Leadership
• Program Evaluation
• Social Media Marketing
• Powerpoint
• Philanthropy
• Community Development
• Nonprofits
• Research
• Social Entrepreneurship