Dianne Christiansen

President and Board of Director, Northwest Chapter @Socap International

San Francisco, CA, US

Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe. SOCAP members are the best and brightest thought leaders in the top brands who provide leadership to their Consumer Affairs departments. Whether your organization’s focus is to provide superior customer care, foster greater customer loyalty, glean better customer insights, increase customer acquisitions or run a more effective contact center, SOCAP provides the resources needed to achieve your goalsAs Chapter President, I lead a team of professionals for Chapter Event Planning, Managing and Expanding Membership, and promoting SOCAP International to the region that includes Northern California, Oregon, Washington and Idaho. Recipient of the 2012 CARE Award for exceeding chapter objectives in membership, events, and communications; and 2010 STAR Award for excellence in retention, increased membership base, improving communications, and event planning.

DePaul University

BS