Dianne Ward

About Dianne Ward

An energetic, innovative, and multi-faceted leader who is passionate about using…

Experience

1. Director of Organizational Development

   Opx Solutions

   Jan 2021 — Present · Roanoke, VA, US

   OpX Solutions is a performance improvement company, specializing in Operational Excellence! We help organizations transform their culture and improve their bottom line by providing world-class leadership and organizational development services, and Lean process improvement!The two most important factors that determine operational performance are processes and people. Both must be effective. At OpX Solutions, we use the concepts of Lean to eliminate waste, reduce costs, improve customer value and develop a culture of continuous process improvement. As a managing partner with Leadership Management Institute (LMI), we offer world-class personal leadership and organizational development programs that are focused on getting measurable results. Together we help leaders and their organizations pursue Operational Excellence!

Education

• University of Kentucky

  Master of Arts (M.A.)

  1987 — 1988

• International Coach Academy

  Life Coach Certification

  2016 — 2019

• Hollins University

  Bachelor of Arts (B.A.)

  1982 — 1986

Skills

• Ceremonies
• Change Management
• Property & Casualty Insurance
• Operations Management
• Visio
• Vendor Management
• Customer Service
• Cross-Functional Team Leadership
• Project Portfolio Management
• Call Centers
• Call Center
• Business Analysis
• Program Management
• IT Strategy
• Performance Management
• Crm
• Itil
• Insurance
• Management
• Team Building
• Project Management
• Customer Experience
• Business Process Improvement
• Pmo
• Pmp
• Leadership
• Strategy
• Risk Management
• Software Documentation
• Sdlc
• Process Improvement
• Team Leadership
• Outsourcing
• Contact Centers