Dianne E.
Sr Client Experience Manager @T. Rowe Price
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WORK HISTORY
Sr Client Experience Manager @T. Rowe Price
US
Promoted to Sr. Client Experience Manager, leading a global team of AEM Content Authors, supporting firm-wide initiatives, focusing on Adobe Experience Manager expertise and web standard best practices. • Identified risk areas, addressed gaps, and adhered to the firm\'s risk management framework for policies and procedures. • Consulted and helped spearhead a new client-facing article template introducing the COPE model (Create Once, Publish Everywhere); this initiative helped drive authoring and speed to market on content-driven market information. Through the COPE model, the expansion of reusable content is now shared throughout our firm\'s sites and segment partners, utilizing shared experiences such as content fragments and experience fragments. Providing a cohesive experience across segment sites.• Steer a community of practice for content authors to learn and adapt enterprise-level components through knowledge shares, team, and individual training followed by documentation, and video recordings.• Aligned stakeholders\' considerations with business needs, prioritizing and delivering new sites (Enterprise) and experiences through agile ceremonies and sprint life cycles, working closing with Product Owners and Developers.• Built and led numerous new pages, podcasts, and partnerships, such as The Angle, Global Market Outlook, The Labs @ T.Rowe Price, Confident Conversations on Retirement, Baltimore Orioles, and the T. Rowe Price partnership page.• Provide a unique approach to leadership, leading with empathy and maintaining open dialogs with associates to give consultive but constructive feedback that nurtures growth and positive outcomes.
EDUCATION
HACC, Central Pennsylvania's Community College
Certificate, Management
York College of Pennsylvania
Adv. Digital Photography
Independence University
Bachelor Degree of Science, Web Design and Development
Bradley Academy for the Visual Arts
Print Technology, Photoshop, Illustrator, InDesign, Electronic Pre Press
ABOUT DIANNE E.
As a Senior Client Experience Manager at T. Rowe Price, I lead a global team of Adobe Experience Manager (AEM) content authors to support firm-wide initiatives and implement digital best practices. By introducing impactful solutions like the COPE model (Create Once, Publish Everywhere), our team has accelerated content deployment and maximized reusable experiences across platforms while adhering to a robust risk management framework and compliance standards. With over two years of experience in this role, I bring expertise in content strategy, project management, and workflow optimization. By collaborating with cross-functional teams, I focus on enhancing operational efficiency and scaling content solutions to meet evolving client needs. My goal is to drive innovation and accessibility while empowering teams to deliver seamless client experiences in a dynamic digital landscape.
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