Dianna Ford

About Dianna Ford

I have over 20 years of experience in global corporate learning and HR outsourcing shared services. I have managed virtual global teams of instructional designers, project managers and media in full service learning strategy, curriculum content development, operations and administration. My clients have viewed me as a trusted advisor to manage large financial budgets, implement ongoing governance procedures and key client relationships.

Experience

1. Director, Grid Operations Program Management

   Mosaic

   Aug 2017 — Present · Memphis, TN, US

   Leading Grid Operations expert teams comprised of a group of individuals with diverse operational backgrounds to provide business advisory services and augment internal operators during grid modernization projects. We are at the front of the energy transition and know how to optimize your business and control room operations.MOSAIC brings order amidst transformational change. Our deep business process, technology integration, and training expertise steer successful outcomes for real-time system operations. Our services include: Strategic advisoryFuture state planningBusiness process analysis and designProgram and project managementOrganizational change managementOperational business requirementsControl room optimizationOperator qualification programsTraining simulator developmentRole- and scenario-based end-user training

Skills

• Account Management
• Change Management
• Customer Service
• Performance Management
• HR Outsourcing (Hro)
• Project Management
• Microsoft Excel
• Powerpoint
• Coaching
• Salesforce.com
• Microsoft Word
• Program Management
• Management
• Team Building
• Human Resources
• HR Consulting
• Training
• Outsourced HR Services
• Recruiting
• Strategy
• Microsoft Office
• Leadership