Diane Whitehouse

About Diane Whitehouse

Broadly talented Data & Technology Professional, with extensive experience in data, data…

Experience

1. Client Support Manager

   Dg Networks Ltd

   Jul 2016 — Present · Dorchester, MA, US

   Invited to serve as the lead provider of data, cloud and general client support for this high-end school technology firm dedicated to providing IT and data services to schools of all kinds. Responding to rapidly-evolving technology needs, particularly in the face of the current Pandemic, quickly and effectively innovate a variety of solutions. Implement Clever single sign-on (SSO) for ten clients, each with specific online learning needs and requirements. Leverage deep and wide cloud tech expertise to provide training for teachers and administrators. Orchestrate Zoom authentication using Clever to create a safe and secure learning environment. Ensure certification of all mandated State Reports (SIMS, EPIMS, SCS, SSDR), requiring timely communication with stakeholders. Act as in-house State Report SME, and share that knowledge with schools and staff. Extract key data from PowerSchool Student Information System (SIS) to aggregate detailed reports for parents and school stakeholders, and create effective dashboards using Sheets and/or Excel. Initiate and implement Secure Document Delivery (SDD) using School Messenger to securely and efficiently deliver a variety of critical documents, including report cards and other communications. Developed comprehensive policies and procedures for managing assignment and usage of student and teacher technology. Using Meraki Mobile Device Management (MDM), create detailed inventories for each client to ensure consistent and proper technology usage.

Education

• Kingsborough Community College

  Mental Health

  1978 — 1981

• Bellevue University

  Master’s Degree, Leadership and Executive Coaching

  2015

• Accomplishment Coaching

  Certification - International Coaching Federation, Technical / Transitional Coaching

  2014 — 2015

• DeVry University

  Bachelor of Science (B.S.), Technical Management

  2012 — 2014

• University of Phoenix

  Bachelor Of Science, Information Technology

  2011 — 2012

Skills

• Html
• Social Networking
• Help Desk Support
• Customer Service
• Databases
• Customer Relations
• Life Coaching
• Leadership
• Event Management
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Technical Writing
• Adobe Acrobat
• Networking
• Troubleshooting
• Computer Hardware
• Active Directory
• Xp
• Problem Solving
• Mentoring
• Team Management
• Outlook
• Documentation
• Coaching
• Life Transitions
• Windows Xp
• Sharepoint
• Training
• Administration
• Cross-Functional Team Leadership
• Windows
• Event Planning
• Blackberry
• Educational Technology
• Technology Coaching
• Nonprofits
• Software Documentation
• Social Media
• Excel