Diane Shalom Tabernilla

About Diane Shalom Tabernilla

With over 20 years of experience in operations, client services, and project management, I am a strategic and innovative leader who can deliver exceptional results in a fast-paced and dynamic environment. I have successfully managed and grown multiple accounts across different verticals, geographies, and languages, generating over $18 million in revenue for Movate, a leading provider of gaming, sports, and retail solutions.My core competencies include customer relationship management (CRM), business process outsourcing (BPO), workforce planning, budgeting, change management, talent development, and continuous process improvement. I have a proven track record of building and maintaining strong client relationships, providing value-added feedback, and anticipating and solving complex problems. I have also launched and executed over 15 projects per year, ranging from small to large scale, with excellent communication and integration skills with stakeholders and project teams. I am passionate about empowering and mentoring my teams, fostering a culture of collaboration, accountability, and excellence.

Experience

1. Awesome CX

   Present

Education

• AMA Computer University

  AB Communication Arts, Communication and Media Studies

  1996 — 2002

• Colegio de San Juan de Letran

  AB Mass Communication Arts

  1994 — 1995

Skills

• Business Process Improvement
• Avaya
• Service-Level Agreements (Sla)
• Outsourcing
• Sla
• Customer Experience
• Workforce Management
• Call Centers
• Performance Management
• Crm
• Avaya Products
• Vendor Management
• Customer Relationship Management (Crm)
• Bpo
• Customer Satisfaction
• Call Center Development
• Process Improvement
• Business Process Outsourcing (Bpo)
• Service Delivery
• Contact Centers
• Operations Management
• Management
• Avaya Technologies
• Call Center