Diane M. Thelen

About Diane M. Thelen

Chaos Coordinator l Goal Crusher I Kitchen QueenExcels in a fast-paced work environment with excellent communication skills to support sales strategies, customer service, and effective marketing of services and products. Superb organizational abilities, management proficiency, and effective consultative techniques. Manages business relationships, ensuring the highest level of service and manages complex client issues.

Experience

1. Sales Enablement Advisor

   FedEx

   Aug 2025 — Present · Memphis, TN, US

   I operate at the intersection of executive strategy and field execution — leading high-visibility sales initiatives, aligning cross-functional stakeholders, and designing communication systems that bring clarity to complex, enterprise-wide priorities.Lead strategy and execution for the monthly In the Know (ITK) Sales broadcast, delivering executive communications to ~2,500 Americas sellers and aligning priorities across Sales, Legal, Global Sales Operations, and SVP leadership.Partnered with senior leaders on enterprise initiatives — including Top-to-Top Sales Plays and the TY26 Sales Theme & Sprint framework — translating business strategy into clear, field-ready messaging that drives focus and action.Elevated seller feedback and measurement by transitioning ITK from a 5-star rating model to Net Promoter Score (NPS), generating 628 responses in a single session (program high) and enabling data-driven refinements.Lead complex, high-visibility initiatives end-to-end, influencing cross-functional and global stakeholders while ensuring compliance, clarity, and on-time delivery.

Education

• Lamar University

  Master of Education - MEd, Educational Leadership and Administration, General

  2010 — 2011

• Texas A&M University

  Bachelor of Science - BS, Nutrition Sciences

  2003 — 2007