Diane Villar
Client Success Manager | Enhancing Client Experience | Expert in Relationship Development, Business Development, & New Sales | Highly Adaptable & Strategic Leader
- Role
- Client Success Manager at Slate
- Location
- Walnut Creek, CA, US
- LinkedIn followers
- 500 followers
About Diane Villar
Passionate about developing relationships, engaging clients and teams, problem-solving…
Experience
Client Success Manager
May 2020 — Present · Walnut Creek, CA, US
We deliver personalized impact-driven career coaching to empower people to thrive. Our approach brings together exceptional coaches + technology + human-centered experience design.Matched with a team of expert advisers, transitioning employees are equipped to find work they love faster. Outplacement services that are tailored for transitioning employees based on their unique goals, needs, and experience with proven results.In my role, I lead a team of client success reps to enhance client experience. Monitor outreach campaign KPI\'s for impact and develop actionable insights on performance and efficiency. Consistently surpass client enrollment goal. Improve operational effectiveness through tailored customer relationships, customer needs analysis, addressing concerns, and providing solutions.
Education
University of Arizona
Bachelor of Science (B.S.) in Business Administration
Skills
- Business Process Improvement
- Forecasting
- Supply Chain
- Leadership Development
- Long-Term Customer Relationships
- Sales
- Customer Service
- Process Improvement
- Expense Management
- Strategic Sourcing
- Creative Problem Solving
- Employee Engagement
- Key Account Management
- Strategic Partnerships
- Fitness
- Competitive Analysis
- Contract Negotiation
- Strategic Planning
- Business Development
- 3pl
- Management
- Team Building
- Networking
- Logistics
- Training
- New Business Development
- Budgets
- Sales Process
- Fitness Training
- Marketing
- Social Media
- Cross-Functional Team Leadership
- Negotiation
- Acsm Health Fitness
- Strategy
- Professional Mentoring
- Project Management
- Job Coaching
- Crm
- Employee Training
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