Diane G.

About Diane G.

NOTE** PLEASE DO NOT CONTACT ME ABOUT A JOB I AM HAPPILY EMPLOYED AT ORACLE. Highly experienced senior technical communicator with outstanding motivation, strong customer focus, and content development experience in the IT services, computer networking, cloud computing, medical instrumentation, and e-commerce fields. Broad expertise in producing a wide variety of manuals and online help systems that document an extensive range of enterprise software applications and hardware platforms to all levels of end users, engineers, and developers. Experience includes ten years managing four technical publications departments, including local, remote US, and offshore writers. • Self-starter - able to manage documentation projects from concept to delivery; design and produce product documentation for a variety of engineering products. Adept at gathering, analyzing, composing, and translating technical information into clear, usable documents to be used by technical and non-technical personnel. • Proven ability to handle responsibility and difficult assignments with minimum supervision in highly technical, Agile-based environments. Skilled in content development, usability, localization, project management, course development, hardware design, training, and technical support. Works well independently and collaboratively in a team environment. CORE COMPETENCIES User Experience Usability UI Design Project Lifecycle Management Document Development Content Strategy Content Management Localization Technical Writing Cross-Functional Team Collaboration Research & Analysis Problem Solving Strong Communicator & Presenter Customer Satisfaction Enterprise/Complex Technical Documentation Project Management TECHNICAL PROFICIENCY Flare, FrameMaker, DITA, XMetaL, OXygen, Javadocs, Markdown, XML, HTML, CSS, Acrobat Pro, RoboHELP, RoboHTML, SDL Live Content, WebWorks Publisher, vi, troff, TDP, Paint Shop Pro, Snagit, Illustrator, Photoshop, MS Office; Schematron, Saxon, XSLT; Agile, Git, Jira, Confluence, SharePoint, ClearCase, MS Visual SourceSafe, StarTeam, Google Drive, Windows, UNIX, Linux, Mac OSX, and DOS

Experience

1. Principal User Assistance Developer

   Oracle

   Feb 2020 — Present · Santa Clara, CA, US

   Create highly technical, acurate and usable,HTML documentation for two Oracle Cloud Infrastrructure service that save cutomers millions of dollars a year. Work with development teams to produce API and CLI documentation for sustomers who develop their own applications. Major tools include Oxygen, Bitbucket, Git, Tortoise,Git, YAML, and Graphics tools, Acrobat Pro, MS Office.

Education

• UC Berkeley College of Engineering

  Mechanical Engineering

• University of California, Santa Cruz

  Certificate, Managing the development of Technical Documentation

• United States Navy

  BSEE equivalent