Diane Howard
Workforce Management | Optimizing Contact Centers with Data-Driven Forecasting, Scheduling, and Real-Time Strategies
- Role
- Wfm Analyst at Amazon
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Diane Howard
With 10+ years of professional experience, including a longstanding tenure as Sr. Manager of Workforce Management at Concentrix, my expertise lies in driving process improvements and delivering exceptional customer service management. My analytical abilities have been honed through years of practical experience, enabling me to navigate complex workforce challenges effectively. At the core of my professional mission is the commitment to optimizing operations and developing highly skilled workforce managers and analysts.
Experience
Wfm Analyst
Nov 2024 — Present
Optimized workforce management strategies to improve service levels and reduce costs. • Leveraged real-time monitoring and data analysis to identify and resolve issues proactively. • Collaborated with cross-functional teams to ensure seamless operations and alignment with business goals. • Implemented innovative solutions to enhance agent productivity and customer satisfaction.
Education
Cincinnati Christian University
Bachelor of Arts - BA
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