Diane Singer

Sr Client Success Manager @Rimini Street

Los Angeles, CA, US

Rimini Street provides corporations an award-winning support alternative which eliminates the business disruption associated with continuously upgrading mature enterprise applications like SAP, PeopleSoft, JD Edwards, Siebel, Hyperion, Oracle Database and Oracle E-Business Suite. Rimini Street enables clients to \"innovate around the edges\" by releasing half their budget to fund new projects. As an Sr. Client Success Manager, I am responsible for the customer engagement management process and am the single account leadership point person for all strategic and business related matters with our top revenue Rimini Street clients. We help customers maximize the return on existing software investments, and enable them to enjoy long-term success and satisfaction. Responsibilities include:* Single point of contact for strategic or business related matters.* Expert guidance to help navigate complex system strategies and extend the life of your solutions.* Focus on client satisfaction with a direct connection to Rimini Street executive team to ensure strategic alignment is considered at the highest levels of both organizations.* Developing and preserving strategic relationships with C-level executives both internally and externally.* Assessing business requirements, forecasting, project execution, reporting and strategic planning initiatives to drive the desired results and deliver high-value and overall satisfaction to the customer.* Providing recommendations, solutions and/or best practices to enable applications to run independently of the supporting technology.* Key point of contact and trusted adviser for all applications for our clients.* Point of escalation for both the customer and the Rimini Street team members in matters that relate to service delivery; contract interpretation; proposals; billings; etc.* Managing cross-functional teams with on-boarding, upgrades, special projects and tax and regulatory updates.

Towson University

BS