Diane P.

About Diane P.

Deeply organized, customer-centric Administrative Operations Leader known for leading and enabling high performing teams while crafting and implementing successful strategies to drive revenue, productivity, and customer experience. Noted for resourcefulness, problem solving and highly-developed interpersonal and communications skills. Utilizes keen analysis, insights, and a servant leader approach to drive process improvements and implementation of best practices. Provides training and mentoring – with an emphasis on customer-centric service delivery. Equally interested in roles in support of C-Suite executives. COMPETENCIES: Leadership • Office Administration • Business Planning • Project Management • Processes & Procedures Financial & Data Analysis • Revenue Growth • Operations Management • Project Management • Process Improvement • Customer Experience • Cross-functional Collaboration • Relationship Building • Excellent Verbal & Written Communication Skills • Staff Training • Employee Retention • Team Building • Compliance Vendor Management • Cost Control • Client Service • Process Improvement INDUSTRY SECTORS OF INTEREST: Healthcare • Medical • Senior Living • Home Care • Hospice • Financial Services SOFTWARE PROFICIENCIES: Microsoft Office (Word, Excel, Outlook) • MAS 90 • Creative Solutions • Medical Records • ICD-9, CPT-4 Goldmine • Junxure • Sharepoint COMMUNITY ENGAGEMENT: Wounded Warrior • ALS • Assistant Youth Basketball Coach

Experience

1. Manager

   BioLife Plasma Services

   Sep 2024 — Present · Appleton, WI, US

Education

• St. Petersburg College

  Associate of Science - AS, Health Information Management