Diane Contreras
Sr Manager Customer Account Operations Copay @CoverMyMeds
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WORK HISTORY
Sr Manager Customer Account Operations Copay @CoverMyMeds
Phoenix, AZ, US
Provides oversight and leadership to the Copay Operations team while focusing on standardizing processes that drive outstanding customer experience, program and contract accuracy, and cross-business unit collaboration and consistency.Ensures that the customer is satisfied with company projects and services. May work closely with Sales Account Manager and oversee day-to-day relationship with client or client programs. Ensures that schedules and budgets are met according to contractual agreements. Works with client to cultivate future projects and qualify new opportunities. Consults with other team members (project management/services/support/customer care) to be sure mutual objectives are met.Active member of the management team, working closely with senior management and contributing to the decision-making process impacting customer experience and the financial success of the business.
EDUCATION
University of Phoenix
BSBM, Business Management
SKILLS
ABOUT DIANE CONTRERAS
Activities on LinkedIn are my own and may not be representative of the views of CoverMyMeds.Offering over 20 years of professionalism across competitive markets to include Pharmacy, Clinic, Hospital, ACO’s, Revenue Cycle Management, and Senior Living and Long Term Care. Proven success in acquiring and managing clients in complex selling environments through hard work, honest customer interactions and problem solving.Special knowledge in Cloud Based Technology, SaaS, IaaS, IOT, Healthcare Information Technology, Medicare Part D, Rx Pharmacy Benefit Management, EFIO, CMS, Hospital EMR/EHR Systems, MEDITECH, LSS, Cerner, eClinicalWorks, Epic, Allscripts, SequelMed and multiple CRM platforms.
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