Diane Desay
Head of Customer Service (& Enjoying a Lifestyle Change) @Derbyshire County Council
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WORK HISTORY
Head of Customer Service (& Enjoying a Lifestyle Change) @Derbyshire County Council
Leading the development and managing delivery of a Council-wide programme for improved customer service. Enabling cultural change and continuous improvement in order to support the successful delivery of the Council’s political, strategic, statutory and operational business priorities
ABOUT DIANE DESAY
Customer Experience and Contact Centre Specialist with significant European experience at board and senior level, across a number of industry sectors Senior Leadership of large, multi-site and multi-skilled teams Change Management, Customer Experience & Journey Mapping, Set Up, Consolidation, Business Transformation and Culture Turnaround expertise Specialties: Business Transformation Customer Experience Customer Service Improvements Strategy Management & Delivery Change Management Business re-engineering Revenue and New Business Generation Aquisition & Merger People and Team Development Union Negotiations Culture Change
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