Diane Blanchard

About Diane Blanchard

Significant years of experience in the workforce with majority of career spent in Technology. Leveraging strong management skills focusing on People Leadership, Vendor Management, and Relationship Management. Within the Financial Services Industry, have been responsible for Corporate Systems supporting Human Resources; Finance, Corporate Services and Corporate/Enterprise Security Departments contributing to their growth through the investments in technologies. Additionally, was a member of the Enterprise Data Services Department where responsibilities included Department Manager and Product Manager, developing into the ‘voice and face’ of Enterprise/Corporate Data utilizing excellent communication and interpersonal skills. The culmination of these skills and experiences have led to a position within the Technical Vendor Services Industry, as a Senior Customer Success Manager. Customer Success Management is a high visibility individual contributor role whose core competencies include excellent communication skills, experiences in program governance, ability to facilitate Business Architecture, IT and Roadmap sessions, and strong customer relationship management skills.

Experience

1. Customer Success Executive

   Oracle

   Oct 2022 — Present

   Focus on long term relationships with customers. As customers go into production, value realization becomes top of mind. Work with customers to identify/enhance business objectives, along with determining measurable KPIs. Frequent review sessions are held to discuss progress. Action plans are defined to ensure customer success.

Education

• Bryant & Stratton College

  Associate of Science (AS), Computer Science

  1987 — 1989