Diana Spohn

Implementations Support Manager @Acadia Healthcare

Franklin, TN, US

Oversee and coordinate large teams of full-time analysts and trainers remotely, delivering EMR implementations and training across 20+ sites since May 2024 within Acadia\'s 250+ facility network spanning 38 states and Puerto Rico: Direct end-to-end technology implementations for newly acquired facilities, joint ventures, new builds, and paper-to-digital conversions through strategic remote oversight and coordination- & : Personally built scalable budget estimation and scheduling tools enabling effective implementation management while maintaining high team performance and reducing burnout risk despite demanding project timelines: Interface with facility C-suite and operational staff to build confidence in processes and drive organizational change, maintaining high satisfaction across implementations: Transformed underperforming team through strategic performance improvement plans, mentorship, and selective talent acquisition - promoted 2 high performers to leadership roles while replacing non-performing staff with new hires who achieved high performance within 6 months: Develop scalable go-live support frameworks ensuring smooth transitions and optimized system adoption