Diana Miller
Customer Care Manager III at Lumen Technologies
- Role
- Customer Care Manager at Lumen Technologies
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Diana Miller
Experienced Customer Care Manager (Project Manager) with a demonstrated history of…
Experience
Customer Care Manager
Jul 2004 — Present · Cincinnati, KY, US
Supporting the Cincinnati sales and operations teams• Initiating accurate service orders to meet customer expectations• Ensuring revenue goals are obtained and submission of debit/credit adjustments• Communicating order status to customers, vendors and internal groups• Assisting as customer point of contact for customer service inquiries• Preparing welcome packages for customers• Maintaining proficiency on systems, processes and products
Education
University of Cincinnati
Bachelor's degree, Business
1987 — 1991
Skills
- Co-Location
- Sales
- Customer Satisfaction
- Ethernet
- Direct Sales
- Solution Selling
- Multiprotocol Label Switching (Mpls)
- Unified Communications
- Wan
- Managed Services
- Account Management
- Wireless
- Networking
- Ip
- Voip
- Data Center
- Mpls
- Telecommunications
- Telephony
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