Diana Markova
Director of Professional Services @SimCorp
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WORK HISTORY
Director of Professional Services @SimCorp
Toronto, ON, CA
Leading a distributed team of consultants across Toronto and New York, responsible for delivery excellence, team culture, and client outcomes across SimCorp Dimension implementations in the U.S. and Canada- Serve as project sponsor for enterprise software implementations at major financial institutions, managing senior stakeholder relationships and ensuring delivery against scope and strategic objectives- Fostering a culture of accountability, growth, and psychological safety across a distributed consulting organization-Developing individual growth plans and coaching consultants at all levels, with a focus on skills development and long-term career progression- Partnering with Sales and Account teams on proposals and client strategy, contributing delivery insights to strengthen client confidence- Establishing delivery metrics, communication rhythms, and operational frameworks to improve consistency and scalability across North American engagements
EDUCATION
University of Toronto
Bachelor of Science - BS, Psychology, International Relations
Maastricht University
Master of Science - MS, Cognitive and Clinical Neuroscience
ABOUT DIANA MARKOVA
An operations and delivery leader with 10+ years of experience building high-performing teams, scaling consulting practices, and driving client outcomes in complex technology and financial services environments. Currently serving as Director of Professional Services at SimCorp, where I lead a distributed team of consultants across Toronto and New York delivering enterprise investment management implementations for major financial institutions across North America. I bring a track record of translating strategic objectives into operational reality, building the structures, cultures, and rhythms that allow teams to do their best work at scale. Earlier in my career, I partnered with executives and technical leaders to deliver complex SaaS and Salesforce implementations worth over $13M, while consistently exceeding revenue, utilization, and engagement targets. What I bring: People-First Leadership – I blend servant and situational leadership with Co-Active coaching to build teams that are accountable, engaged, and growing. I believe the team is the product. Operational Scale & Efficiency – Built and rolled out PMO methodologies, delivery frameworks, and adoption strategies that accelerated speed and quality across dozens of projects. Strategic Alignment – I connect execution to outcomes, ensuring delivery stays tied to business objectives, client satisfaction, and financial performance. Change Leadership – Whether inheriting a struggling culture or scaling a growing one, I build trust through consistency, transparency, and genuine investment in people. As a career and leadership coach, I also work with professionals designing a career and life that makes space for all of who they are: energizing, balanced, and deeply fulfilling.
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