Diana Martin
IT Manager | Veteran | CSM | CSPO | ITIL Foundations Certified
- Role
- IT Manager at Intact Insurance Specialty Solutions
- Location
- Enfield, CT, US
- LinkedIn followers
- 500 followers
About Diana Martin
Dynamic IT leader with a proven track record of delivering high-impact business solutions by bridging technology and business strategy. Experienced in managing and working as a Business Analyst, coaching teams in Agile practices, and driving continuous improvement across organizations. Highly effective enhancing processes and overseeing the operations, maintenance, and support of complex systems. Passionate about motivating and empowering teams to achieve their full potential and deliver measurable organizational value.
Experience
IT Manager
Intact Insurance Specialty Solutions
Jun 2021 — Present · Farmington, CT, US
Education
Springfield Technical Community College
Certificate, Medical Records Coding
1993 — 1995
Manchester Community College
Associates Degree, General Studies
2011
Skills
- Systems Analysis
- Business Process Improvement
- User Acceptance Testing
- Business Intelligence
- Business Requirements
- Requirements Gathering
- Process Improvement
- Release Management
- IT Strategy
- Access
- Incident Management
- Service Delivery
- Business Analysis
- Documentation
- Test Management
- Production Support
- Testing
- Sharepoint
- Team Leadership
- Metrics and Reporting
- Software Documentation
- Sdlc
- Requirements Analysis
- Project Management
- Visio
- Data Analysis
- Itil
- IT Service Management
- Test Planning
- Change Management
- Problem Solving
- Business Solutions
- Software Development Life Cycle (Sdlc)
- Business Process
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