Diana Landas
School Success Advocate (Customer Success Manager) @Jovial - Preschool Management Software
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WORK HISTORY
School Success Advocate (Customer Success Manager) @Jovial - Preschool Management Software
Seattle, WA, US
Lead a small team of Success Advocates who serve co-operative preschools in the US and Canada with a no-cost product designed to save them time and effort. Create and maintain self-help and agent content. Create and host webinars for seasonal customer training events.
EDUCATION
University of Phoenix
BS, Business Management
SKILLS
ABOUT DIANA LANDAS
Customers are the center of my work. From Retail Management to Sr. Support Operations leadership, a loyal customer is the goal. Most recently, I\'ve led the enablement of support agents by integrating Quality, Training, Customer Insights, and Knowledge Management teams for Chegg. My teams partnered with Product, Vendor Management and others to ensure that the customer was heard and support operations were prepared for any changes the organization faced. With my spare time, I enjoy making things. I dabble in different mediums from beads to yarn and have fun experimenting in the kitchen. I love spending time with my husband and two children, especially when we can get away to a new place and explore. As a servant-leader at heart, I also dedicate time to volunteering with Scouting America and the PTSA.
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