Diana Smith
Telecom Specialist | Amazon Web Services
- Role
- Telecom Specialist Ii, Amazon Connect & Chime Sdk at Amazon Web Services (AWS)
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Diana Smith
I don\'t know how to put this, but I\'m kind of a big deal.\"
Experience
Telecom Specialist Ii, Amazon Connect & Chime Sdk
Jul 2023 — Present · US
Education
University of North Carolina at Greensboro
Master of Science - MS
2021 — 2024
North Carolina State University
Bachelor of Arts - BA
1999 — 2004
University of North Carolina at Greensboro
Postbaccalaureate Certificate
2019 — 2021
Skills
- Call Centers
- Session Initiation Protocol (Sip)
- Managed Services
- Management
- Analytical Skills
- Telecommunications
- Unified Communications
- Zuora
- Vendor Management
- Crm
- Customer Relationship Management (Crm)
- Sip
- Zendesk
- Networking
- Local Number Portability
- Process Improvement
- Technical Support
- Microsoft Excel
- Account Management
- Voip
- Microsoft Office
- Lnp
- Project Coordination
- Customer Satisfaction
- Training
- Soa
- Salesforce.com
- Customer Service
- Sms
- Sip Trunking
- Voice Over Ip (Voip)
- Call Center
- Process Creation
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