Diana Hoblos
Customer Success Manager @Upply
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WORK HISTORY
Customer Success Manager @Upply
Paris, FR
Managed a B2B client portfolio representing €85K in MRR and over €200K in total volume within the supply chain sector- Led the full customer journey (onboarding, adoption, retention), while identifying upsell opportunities for Connect and SMART solutions- Acted as the main point of contact between clients and internal teams (Product, Data Analysts, Sales, and Marketing) to align platform developments with business needs- Contributed to account growth and client loyalty through a value-driven approach focused on measurable business impact- Built and maintained a financial performance dashboard to track client ROI and support strategic decision-making.
EDUCATION
EFIR – Ecole Française Internationale de Riyad
High school
Groupe INSEEC
Master 2 International Purchasing and Supply Chain Management
École Supérieure des Sciences Commerciales d'Angers
Bachelor's degree
ABOUT DIANA HOBLOS
Customer Success Manager at Upply 🚀
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